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HP System Management Homepage shows no items

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Wednesday, January 06, 2010
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If you’ve installed the Proliant Support Pack (8.x) after the fact, or built a new server with SmartStart and did not enable SNMP then you’ve probably seen this after the install:



 
All of the HP agents are started and reporting “all is well” but no specific component information is displayed. This is because the Management Homepage relies on SNMP which is either not installed or not configured properly. Even if you don’t have an enterprise SNMP trap receiver you need to configure the service on the local server to send updates to itself, at least. First ensure that the SNMP service is installed then open it’s properties. On the Traps tab enter a community name of your choosing, the typical names are “public” and “private”, public being read-only and private being read-write. Make sure that the loopback address is added to the trap destinations area. On the Security tab enter the community name you just created in the accepted community names box and set its permissions to READ WRITE. Ensure that traps sent from the localhost are allowed to be received. Restart the SNMP service which will also restart all of the HP management agents.
 
Launch the System Management Homepage again and it should look more like this:


Another unfortunate scenario in which this issue can arise is when you have installed an unsupported OS on a given server platform. For instance, Server 2008 R2 on a DL380 G4. In this case many of the PSP components will not be installed and therefore will not work correctly.
This post originated at Exit the Fast Lane | weestro.blogspot.com
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41 comments:

  1. AnonymousFebruary 14, 2010 at 12:55 PM

    Thanks for the info, solved the same problem for me.

    ReplyDelete
  2. MickApril 14, 2010 at 6:53 PM

    Thanks - Great post, but no luck resolving this one for me.

    The only difference I get is that my SNMP service is NOT dependant on the HP services, therefore they don't restart when I restart SNMP service.

    Perhaps, they're still not talking to each other properly. Any one got any thoughts on what to do?

    Mick

    ReplyDelete
  3. PeterApril 14, 2010 at 8:27 PM

    The HP services are dependent on the SNMP service. These are:

    HP Foundation Agents
    HP NIC Agents
    HP Insight Server Agents
    HP Insight Storage Agents

    A couple of things you could try. You could manually create the dependencies in the registry by adding SNMP to the "DependOnService" key for each HP required service. This will at least ensure that SNMP is fully started before the HP services start.

    You might also re-install the PSP and force the updates to install over what is installed already. With SNMP already installed/started whatever associations are missing should be created.

    Peter

    ReplyDelete
  4. AnonymousJuly 8, 2010 at 7:19 AM

    Thanks for sharing this information, this solved this issue for me too although SMTP wàs running!

    ReplyDelete
  5. Hayden KirkOctober 24, 2011 at 7:06 PM

    Ensure you have the management agents installed.

    ReplyDelete
  6. AnonymousNovember 2, 2011 at 5:40 PM

    In my case, when installing the proliant support pack on a windows 2008 R2 64bit Server failed with missing dependencies. Namely the Enhanced System Management Controller driver and Ilo Advanced driver.
    Since I could not find the 64bit R2 Version driver, I ended up installing the 2008 64bit Version. It worked when I started the install with the Windows 2008 SP1 compatibility. After that I was able to install the Proliant Support pack successfully, and the system homepage showed all items.

    ReplyDelete
  7. AnonymousNovember 2, 2011 at 7:59 PM

    You the man. Saved me a few hours trying to figure this out on my own. Muchos gracias

    ReplyDelete
  8. AnonymousNovember 20, 2011 at 8:49 PM

    Good post

    ReplyDelete
  9. AnonymousNovember 28, 2011 at 7:24 AM

    Worked a charm thanks for sharing

    ReplyDelete
  10. C.JernbergDecember 1, 2011 at 1:42 AM

    Joy!

    ReplyDelete
  11. AnonymousJanuary 4, 2012 at 11:50 AM

    To whoever posted:

    "In my case, when installing the proliant support pack on a windows 2008 R2 64bit Server failed with missing dependencies. Namely the Enhanced System Management Controller driver and Ilo Advanced driver.
    Since I could not find the 64bit R2 Version driver, I ended up installing the 2008 64bit Version. It worked when I started the install with the Windows 2008 SP1 compatibility. After that I was able to install the Proliant Support pack successfully, and the system homepage showed all items"

    Thank you, thank you, thank you!! Just wish I'd found this post 3 hours and about 20 (very very slow) HP downloads earlier ;)

    ReplyDelete
  12. AnonymousJanuary 17, 2012 at 10:34 AM

    Thank you for the post. Worked perfect.

    ReplyDelete
  13. AnonymousFebruary 1, 2012 at 3:48 PM

    Thank You VERY MUCH! Not much out there on this fix... saved me probably another hour of searching.. Big Beer for you!

    ReplyDelete
  14. AnonymousFebruary 6, 2012 at 3:15 AM

    Worked for me, thanks.

    ReplyDelete
  15. Howie042February 19, 2012 at 8:03 PM

    Thaaaank You!!!!!!!!!!!!!!!!!!!!!!

    ReplyDelete
  16. AnonymousMarch 2, 2012 at 9:02 AM

    Many thanks. Saved additional hours of hair pulling.

    ReplyDelete
  17. AnonymousMarch 7, 2012 at 3:22 PM

    "Another unfortunate scenario in which this issue can arise is when you have installed an unsupported OS on a given server platform. For instance, Server 2008 R2 on a DL380 G4. In this case many of the PSP components will not be installed and therefore will not work correctly."

    So, is there any way at all to get HP Insight to work on a DL380 G4 with 2008 R2?

    ReplyDelete
  18. UnknownMarch 8, 2012 at 5:50 AM

    Cheers dude worked a treat for me!

    ReplyDelete
  19. AnonymousMarch 30, 2012 at 2:56 PM

    Great post, thanks for your help.

    ReplyDelete
  20. AnonymousApril 3, 2012 at 9:08 PM

    Worked perfect thanks!

    ReplyDelete
  21. AnonymousApril 30, 2012 at 7:51 AM

    Thank you very much!

    ReplyDelete
  22. AnonymousMay 18, 2012 at 2:11 AM

    Thanks!

    ReplyDelete
  23. AnonymousMay 22, 2012 at 7:20 AM

    Very clear and helpful, thanks!

    ReplyDelete
  24. LeonardoMay 30, 2012 at 5:59 PM

    Adding my thanks. I reckon I expected the installer to notify me of any missing dependencies (I did not have SNMP installed)...

    ReplyDelete
  25. StevenJune 28, 2012 at 3:52 AM

    If you're useing Linux as your preferred OS and you're expecting the same issue, try the following:

    1. /etc/init.d/hp-snmp-agents [re]start
    2. /etc/init.d/snmpd [re]start
    3. cpqacuxe -stop && sleep 5 && cpqacuxe --enable-remote

    Make sure you're /etc/snmp/snmpd.conf is correct.

    Best regards

    ReplyDelete
  26. AnonymousJune 29, 2012 at 6:47 AM

    Thanks for the info, very useful :)

    ReplyDelete
  27. AnonymousJuly 4, 2012 at 1:05 AM

    Cheers big ears

    ReplyDelete
  28. AnonymousJuly 12, 2012 at 8:05 AM

    FAB - Great. Save me loads of time tracking this down. Thanks Muchly.

    ReplyDelete
  29. AnonymousJuly 26, 2012 at 6:47 PM

    worked great, thanks!

    ReplyDelete
  30. AnonymousAugust 16, 2012 at 11:51 AM

    it worked for me, thanks.

    ReplyDelete
  31. AnonymousSeptember 7, 2012 at 5:01 PM

    Brilliant...

    ReplyDelete
  32. AnonymousSeptember 18, 2012 at 4:45 PM

    Thanks that worked great!!

    ReplyDelete
  33. AnonymousSeptember 24, 2012 at 9:20 AM

    Thanks it worked for me as well

    ReplyDelete
  34. yetanothergunnerOctober 4, 2012 at 3:58 AM

    Steven @ June 28, 2012 3:52 AM

    Any chance you might explain or show an example of a 'correct' snmp.conf?

    ReplyDelete
  35. AnonymousOctober 10, 2012 at 3:13 PM

    Just adding my thanks as well. It's best to use the smartstart cd to assist you in installing the windows OS, but my ML350 Gen8 didn't come with any CD/DVD's except documentation, which I did not read (oops).

    ReplyDelete
  36. sarah leeFebruary 3, 2013 at 3:11 PM

    I have solved the problem following your instruction. Thanks

    instructing you for Security systems

    ReplyDelete
  37. AnonymousJuly 31, 2013 at 8:04 AM

    Thanks Sir this information, this solved this issue for me too although SMTP wàs running!

    Really great tip.

    ReplyDelete
  38. AnonymousAugust 10, 2013 at 12:59 PM

    THANKS ... A LOT

    ReplyDelete
  39. AnonymousJanuary 22, 2014 at 4:58 AM

    Hi,

    in my case i have already configured SNMP trap for NOC server. but HP system management home page doesnt show any details. its fully blank.

    as per above screenshot i have configured and check the same. no luck. please anyone help me out on this case

    ReplyDelete
  40. AnonymousOctober 2, 2014 at 2:49 AM

    it worked for me, thanks.

    ReplyDelete
  41. precisionfiberproductsAugust 5, 2019 at 12:37 PM

    we

    ReplyDelete

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